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How to fix Unfortunately Chrome has stopped

When Google Play malfunctions or receives an error, the Play Store app will close and a message will appear on your screen that reads ‘Unfortunately Chrome has stopped.’ This error can stop you from downloading new apps or from using the app store on your Android device. As frustrating as it may be, it can be relatively simple to fix the issue. In this article we’ll go through the steps necessary to resolve the Play Store issues.

We’d suggest trying method one first and if that doesn’t work then proceed to try method two. We also have further methods for more troubleshooting.

Method 1: Clear Cache

The first method for fixing the error for the Messages error is to clear the cache of both the Google Play Store and Messages. Follow the steps below to clear your cache for Messages.

Open the settings app on your device

Scroll to ‘Apps’

Scroll down and find Chrome, then tap it

Tap ‘Storage’

Tap ‘Clear Cache’

Tap ‘Manage Space’

Tap ‘Clear all Data’

Next, you’ll need to follow the same steps to clear the cache for the Google Play App. Tap the home screen button on your device and then follow the next steps.

Open the settings app on your device

Scroll to ‘Apps’

Scroll down and find Google Play Store, then tap it

Tap ‘Storage’

Tap ‘Clear Cache’

Tap ‘Clear Data’

Once you’ve cleared the cache, restart your device and attempt to use the Google Play Store. Hopefully the issue will have been fixed and the ‘Unfortunately Chrome has stopped.’ message will no longer appear.

If this does not fix the issue, you can attempt method two below.

Method 2: Download Latest Play Store .apk Files

It may be the case that downloading the latest Play Store .apks may fix the issue for you completely. You can download new .apk files for Chrome and the Google Play Store below.

Chrome download

Google Play Store download

To download, follow these steps from your Android device:

Tap the latest available version

Tap download APK

Tap the Blue Download Button on the next page and wait for the countdown

Tap the Green Click to Download! Button

Once downloaded, visit the settings app on your device

Scroll down and tap Security

Tap to enable the check-box beside unknown sources

Pull down the notification bar and tap the downloaded file

Go through the installation process

Next, restart your Android device. Hopefully this should resolve the issue.

Method 3: Uninstall Updates

Sometimes there can be an error with the version of Chrome on your device. We’d suggest following the steps below if the methods above haven’t helped you to solve the issue. This method will help you to uninstall and reinstall updates for the Chrome app.

– Open the Settings app on your device

– Find and Open ‘Security‘

– Tap ‘Phone Administrators‘ or ‘Device Administrators‘

– Next tap on Android Device Manager

– A new page, like shown below will appear

– On this page, tap ‘Deactivate‘

– Next, head back to the Settings app on your device

– Tap ‘Apps‘

– Tap ‘Messages‘

– Tap the Three-dot Menu Button at the top right

– Tap Uninstall Updates

– Tap OK on the pop-up

– Tap OK again if necessary

Next, you’ll need to re-activate Android Device Manager

– Open the Settings app on your device

– Find and Open ‘Security‘

– Tap ‘Phone Administrators‘ or ‘Device Administrators‘

– Tap on Android Device Manager

– On the next page, tap ‘Activate‘

– A notification will appear on your device asking to update Messages. Tap the notification and install the update.

Next, restart your device – hopefully the error will have disappeared.

Method 4: Factory Reset

If your device is still displaying the ‘Unfortunately Chrome has stopped’ messages after following all three methods, your only choice may be to reset the device to factory settings. It’s advised to create a backup of all of your files before doing this.

After you have backed up your data, you can follow the steps below to reset your device. Doing this will revert your device to the state it was when you first purchased it.

Visit the settings app on your device

Find and open backup and reset

Tap factory data reset

Let us know if you have managed to resolve the Messages error by leaving a comment.